Proof of dispatch from our warehouse is proof of fulfilling your order.

Whilst problems are infrequent, Custom Covers Australia are not responsible for lost, damaged or late delivery of orders as all products are dispatched by a third party postage or courier service.  We will advise tracking details for your order when the goods are dispatched from our warehouse.  All delivery schedules quoted are approximate time frames, as notified to us by our freight company.  Time frames quoted can be impacted by unexpected events out of any party’s control such as bushfires, pandemics, labour strikes, etc.

We send most parcels by Australia Post or StarTrack Express.  Their terms apply to all of our shipments, and you can read them below.

Australia Post – Terms & conditions

Star Track Express – Terms & conditions

Where an issue does occur however, you can be assured that the friendly team at Custom Covers Australia will do their best to assist and resolve the issue in cooperation with third party services.