Warranty for Stormcovers
Internal note: This applies to “Stormcovers” the ‘product’.
Warranty is limited to repair or replacement of purchased cover at the discretion of Custom Covers Australia should your Stormcover become unserviceable during its warranty period due to component failure. The exception to this is for zippers, which are covered by their own warranty conditions and must be properly looked after and maintained.
Stormcovers have now been manufactured in Australia for over 12 years and we have had very few warranty issues with them to date.
Stormcovers are supplied with a Five (5) Year Limited Warranty.
Workmanship is guaranteed and should any fault be noticed in the first 12 months of owning a Stormcover, all costs to repair and freight will be paid by Stormcovers Australia. Note that this does not cover wear and tear.
In the second and third year after manufacturing, faulty covers will be repaired without labour charges or material costs but all freight costs are payable by the cover owner and not Custom Covers Australia.
Exterior fabric for Stormcovers comes with a Five Year Warranty.
Zips are guaranteed for 12 months and it is important that you zip on your cover carefully as this is an important part of the cover design. We only manufacture Stormcovers using high quality YKK zippers.
Our guarantee to you is that we will continue to use high quality manufacturing components during the manufacturing process of Stormcovers. We reserve the right to change the design or pattern making process as we are constantly upgrading and looking for ways to improve our cover designs.
Hail and Weather Protection
We do not offer guarantees against hail damage as hail is governed by nature and we cannot guarantee against natural events.
Water can penetrate the zips joining the cover panels, but Stormcovers do not have any absorbent materials so no water will soak into the cover.
Installation and Usage
Stormcovers are a large cover and installation should be conducted with care and regard for personal safety. You will need a step ladder in order to lift the cover to the roofline for installation. Application is normally easier for two people to work together during the cover fitting process.
The Tyvek® lining is a sensitive part of the cover and care must be taken with cover installation as tearing can occur if dragged across surfaces and edges.
We are not liable for any damage caused by cover installation, so be aware that in most cases for installing covers onto vehicle/RV’s, you will need to use a step ladder in order to put the cover onto the roof. We do not recommend ever trying to drag the cover across your vehicle/RV. Instead, they should be rolled out into position.
Stormcovers should always be installed onto vehicles that are clean and dirt free. Installation onto a dirty vehicle/RV could cause dirt and dust build up inside the cover. We recommend cleaning your vehicle/RV before prolonged cover usage.
You should not drive/tow your vehicle/RV with a Stormcover installed.
Care and Maintenance
Stormcovers are an investment that will provide you with many years of vehicle/RV protection as long as they are installed, handled and maintained with due care and as advised.
Stormcovers should only be cleaned gently with a soft cloth and without using any harsh chemicals. Do not use a pressure washer or gurnie as they can damage the UV lamination and significantly reduce its lifespan.
Should you find your Stormcover becoming very dirty then you should wipe it gently with a soft cloth or use our All Purpose Cleaner.
You may notice that after a few years, some of the lamination lifts from the Stormcover however this is a normal part of its ageing process.
Stormcovers are designed for outside storage conditions and have excellent UV lamination built into the outer layer material. However, nothing outside will always stay looking the same over time and accordingly, Stormcovers will change their overall look. The black webbing may lose some of its black colour, but it will still remain strong and fit for purpose.
If your cover becomes damaged over its lifespan, we recommend that you contact us prior to attempting to make any repairs or alterations yourself in the event your cover is inadvertently damaged further. We are experienced in all areas of repair and maintenance of our covers.
You should be careful around fires and flames with a Stormcover as components are flammable.